Frequently Asked Questions
How often should I change my filter?
Your filter should be changed every 30 days. We recommend using the “cheap” fiberglass filter, however if you want to use a “HEPA” style filter please make sure that you are changing it every 30 days (no matter what the instructions say). 80% of all HVAC system failures are related to air flow problems, such as a dirty filter.
Do you give free estimates?
Of course!! If you need an estimate for new equipment we would be happy to go over options with you to help you make an informed decision.
How often should I have my system cleaned and checked?
You should have your HVAC system cleaned and checked twice a year. Once in the spring/summer for the outdoor condensing unit and once in the fall/winter for the furnace. We offer preventative maintenance agreements that offer priority service and discounts on service.
most manufacturers require preventative maintenance in order for system warranties to stay valid.
Is my system sized properly?
Since 1998, Crane Heating has been using the ACCA Manual J heating/cooling calculation software on every new home. If we did the initial installation then it is sized properly.
For homes that we did not do the initial installation we run ACCA Manual J heating/cooling calculations to ensure your comfort.
Do you offer financing?
We offer financing through Synchrony Financial. We offer a number of financing options; please call our office for details.
Do you offer thermostats that I can control from my phone?
Yes! We offer Honeywell and Bryant “smart” thermostats. They connect via an app on your smart phone. There are 2 reasons we prefer Honeywell and Bryant:
Both have a proven track record of reliability.
Both generally have a better warranty than thermostats sold online or at a hardware store.
Do you offer 24 hour service?
We offer 24 hour, 7 days a week service.
What type of equipment do you carry?
We can service any type of residential HVAC equipment. We’ve been a Bryant dealer since 1956 and Goodman dealer since 1989.
Do you carry parts for my equipment?
We carry parts for all types of equipment; however, we do not sell parts. We would be happy to professionally diagnose and make any necessary repairs for you. We have found that a professional diagnosis alleviates replacing expensive parts unnecessarily.
Do you work on commercial rooftop units?
We can service commercial roof top units up to 25 tons. Please call our office at (513) 641-4700 to get details on the types of units we can service.
Jamie was out for the cleaning and he was vey nice and professional. He also answered all my questions, as a first time homeowner I had a few. He just did an excellent job.
- Ms. Hudson | Cincinnati, Ohio
I cannot say enough how much I appreciate Larry's work ethic and knowledge. He is just excellent and gets the job done!
Ms. Funke | Cincinnati, Ohio
Thanks for getting our new humidifier and air cleaner completed. It was handled very professionally and the job looks great!
Mr. & Mrs. Whitford | Cincinnati, Ohio
Larry did an excellent job at my house and I didn't feel unsafe with him being left alone while I was at work.
Mrs. Cook | Cincinnati, Ohio
I wanted to let you know that Greg took the time to see what needed to be done, it was really refreshing. He was very professional and very courteous. I really appreciated his professionalism.
Ms. Messer | Cincinnati, Ohio
I am very happy with the work your guys did. They were very nice and cleaned up! I was very happy with the overall job.
Jackie | Cincinnati, Ohio
I wanted to thank you for your help on my mother-in-laws house. You got everything done so quickly and I would have never known your men were there. They were so conscientious.
Shelly | Cincinnati, Ohio
Bill and Bob P. did a wonderful job. I was very pleased with their service and professionalism. I hope to be doing business with Crane for years to come.
Joy | Cincinnati, Ohio
Just a note to say "Thank You" for your good work and your thoughtfulness while in our home. We've been doing business with you for 10 years now and know we can always trust you.
Mr. and Mrs. Williams | Cincinnati, Ohio
Tom came to my house for service and was excellent! He did such a great job and I couldn't ask for anyone better!
Roxanne | Cincinnati, Ohio
I was very pleased with the response time from both Tom and Larry. Also they explained everything so I understood what was wrong.
Ms. Smith | Cincinnati, Ohio
I though Larry did a great job and was very good and I was so pleased. I liked his honesty and was very happy with the service.
Mr. Dyer | Cincinnati, Ohio
John was an excellent technician, he went beyond what I expected and he deserves accolades for his service work, I thank you all very much for sending him.
Mrs. Russel | Cincinnati, Ohio
Kentucky Master License KY-MO1364 | Ohio Master License OH-15204