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Smart Thermostats: Is My Information Private?
Tuesday, December 18, 2018

Smart Thermostat PrivacyWith the recent proliferation of “Smart Thermostats”, consumers are now receiving monthly emails from the thermostat manufacturer. The information tells the owner how many hours the system is working, average temperature, etc. Many homeowners are now asking:

How should I address concerns about data privacy and does the EPA (Federal Government) cultivate my information?

Access to customer data remains solely in control of the smart thermostat service providers. EPA’s process is intentionally confidential. Data analysis and aggregation is done by service providers using EPA-provided software to protect privacy and proprietary information. Certification bodies receive aggregated data only. If the smart thermostat’s aggregate data meets or exceeds EPA’s savings requirements, EPA receives only final overall scores.

Customers should be encouraged to consult their smart thermostat provider about data security and privacy, but can be assured that the federal government does not receive personally identifiable information or individual usage data from anyone that uses an ENERGY STAR-certified smart thermostat. Energy efficiency programs that have direct data sharing agreements with smart thermostat providers should consult with their legal and corporate communications departments to determine the best way to communicate data privacy issues with their customers.*

*Information from Energy Star web site December 13, 2018.




 
 
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Jamie was out for the cleaning and he was vey nice and professional. He also answered all my questions, as a first time homeowner I had a few. He just did an excellent job.

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I cannot say enough how much I appreciate Larry's work ethic and knowledge. He is just excellent and gets the job done!

Ms. Funke | Cincinnati, Ohio
Thanks for getting our new humidifier and air cleaner completed. It was handled very professionally and the job looks great!

Mr. & Mrs. Whitford | Cincinnati, Ohio
Larry did an excellent job at my house and I didn't feel unsafe with him being left alone while I was at work.


Mrs. Cook | Cincinnati, Ohio
I wanted to let you know that Greg took the time to see what needed to be done, it was really refreshing. He was very professional and very courteous. I really appreciated his professionalism.


Ms. Messer | Cincinnati, Ohio
I am very happy with the work your guys did. They were very nice and cleaned up! I was very happy with the overall job.


Jackie | Cincinnati, Ohio
I wanted to thank you for your help on my mother-in-laws house. You got everything done so quickly and I would have never known your men were there. They were so conscientious.


Shelly | Cincinnati, Ohio
Bill and Bob P. did a wonderful job. I was very pleased with their service and professionalism. I hope to be doing business with Crane for years to come.


Joy | Cincinnati, Ohio
Just a note to say "Thank You" for your good work and your thoughtfulness while in our home. We've been doing business with you for 10 years now and know we can always trust you.


Mr. and Mrs. Williams | Cincinnati, Ohio
Tom came to my house for service and was excellent! He did such a great job and I couldn't ask for anyone better!


Roxanne | Cincinnati, Ohio
I was very pleased with the response time from both Tom and Larry. Also they explained everything so I understood what was wrong.


Ms. Smith | Cincinnati, Ohio
I though Larry did a great job and was very good and I was so pleased. I liked his honesty and was very happy with the service.


Mr. Dyer | Cincinnati, Ohio
John was an excellent technician, he went beyond what I expected and he deserves accolades for his service work, I thank you all very much for sending him.


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