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Why Crane hires NATE-certified technicians
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Monday, September 11, 2017

In our last article, we shared the significance of choosing an ACCA Nationally Recognized HVAC contractor.  Today we are continuing along those lines and looking at contractors with NATE-certified technicians.

 

NATE stands for North American Technician Excellence.  Though they recommend companies with 25% or more NATE-certified technicians, unlike the ACCA, NATE certification is only available to individual technicians.  Technicians earn their certification through rigorous testing of their real world working knowledge of heating and cooling system maintenance and installation.

 

How does this benefit our customers?  Customers reported higher satisfaction with the installation, system performance, and contractor when the work was performed by a NATE-certified technician.  When it comes to service, NATE techs get the job done right the first time, statistically speaking, 12.9% more often than non-certified technicians.  They also listen to their customer’s needs and install the right product, leading to 28.4% fewer product returns.     

 

At Crane Heating and Air Conditioner, not only does our company pledge to uphold quality standards, our technicians do as well.  We are proud to employ NATE certified technicians that serve our company and our customers well.  Feel free to request a NATE certified tech when making your appointment online or by calling us at 513-641-4700.  It’s just one more way you can count on Crane.





 

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